Judul: 

English for Tourism and Hospitality

Penulis: 

Yayu Indrawati dan Putu Ade Wijana

Tahun: 

23 Januari 2026

ISBN: 

978-634-04-7389-6

eISBN:

978-634-04-7388-9 (PDF)

Halaman: 

xi + 72

Sinopsis:

As the world becomes increasingly interconnected, proficiency in English has become an indispensable tool for professionals in the tourism and hospitality sector. In an industry where first impressions and clear communication can make or break a guest’s experience, the ability to express oneself fluently and appropriately in English is no longer just an advantage—it is a necessity. Recognizing this growing demand, this book offers a structured, interactive, and self-paced learning experience tailored specifically to the real-world needs of tourism and hospitality workers. It covers a wide range of scenarios commonly encountered in the field, from handling front-desk customer service interactions and managing travel arrangements such as flight bookings and tour planning, to mastering the nuances of hospitality etiquette, including welcoming guests, addressing complaints with professionalism, and providing recommendations with cultural sensitivity. Through practical dialogues, role-playing exercises, and self-assessment tools, learners are empowered to build both confidence and competence, enabling them to communicate effectively and deliver exceptional service in any English-speaking context they may face.

Harga buku cetak:

Rp62.000